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Fees leaflet
, SA sets out the maximum fees and commissions to be applied to different transactions, in accordance with Bank of Spain regulations.Fees leaflet
Fees leaflet for banking services
Fees leaflet for the securities market
Mandatory declaration of rates for asset transactions
Regulations on transparency of transactions and customer protection
The regulations governing the transparency of banking transactions and customer protection are set out in the following provisions:
Other documents of interest
The following documents are available to the public:
, SA is authorised to offer investment and auxiliary services governed by MiFID regulations and Spanish regulations on financial markets, including the following:
In order to increase banking transparency and ensure maximum protection, we have set out for you the general terms and conditions concerning the investment services to be applied to the agreement between us. The content of this document should be understood as precontractual information for the purposes of Article 62 of Royal Decree 217/2008, of 15 February 2008, on customers classified as retailers
The Group has a Customer Service to deal with and resolve any complaints and grievances customers might have. Customers should make use of this Customer Service before lodging any complaints with the Bank of Spain, the National Securities Market Commission - Comisión Nacional del Mercado de Valores or the Directorate General for Insurance's Ombudsman.
The contact details are as follows:
Calle Ortega y Gasset, 7, 4ª. planta
28006 Madrid
91 175 07 00
E-mail: atencionalcliente@#
In accordance with article 9.1 b) of the Order ECO7734/2004 of 11th March on Customer Care Departments and Services and Customer’s Ombudsman in Financial Institutions, the Institution has the obligation of handling and resolving the complaints and claims issued by customers, within the term of two months starting from their submission in the Customer Care Service, or in any branch of the Institution open to the public, as well as by means of postal and electronic mail addresses appointed for that purpose.
Should the Bank's Customer Service not provide any acceptable solution, customers may lodge complaints and grievances with the Bank of Spain's Banking Services Ombudsman [Servicio de Reclamaciones del Banco de España], with the Comisión Nacional del Mercado de Valores Investors' Ombudsman [Servicio de Reclamaciones de la Comisión Nacional del Mercado de Valores] or with the Directorate General for Insurance's Ombudsman [Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones], depending on the nature and origin of the action that gave rise to the complaint.
The contact details are as follows:
Calle Alcalá, 48
28014 Madrid
Calle Edison, 4
28006 Madrid
902 149 200,
E-mail: inversores@cnmv.es
Paseo de la Castellana, 44
28046 Madrid
, SA forms part of the Credit Organisations' Deposit Guarantee Fund, set up by Royal Decree - Act 16/2011, of 14 October (hereinafter, "the FGD").
The FGD aims to guarantee that depositors with credit organisations and shareholders and holders of other financial instruments entrusted to a credit organisation can recover their cash and share deposits up to the agreed limits. As well as offering these two distinct and compatible guarantees, it also aims to carry out actions to strengthen the solvency and functioning of credit organisations in difficulty, and defend the interests of depositors, the FGD and the system made up of credit organisations as a whole.
Remuneration policy of Gesalcalá, SGIIC, SA
In accordance with the provisions of Article 23.1 s) of the Collective Investment Schemes Regulation approved by Royal Decree No. 1082/2012 of 13 July, please find attached detailed information regarding the remuneration policy of Gesalcalá, SGIIC, S.A.
Depositary information
In accordance with the provisions of Article 23.1 t) of the Collective Investment Schemes Regulation approved by Royal Decree No. 1082/2012 of 13 July, please find attached detailed information regarding the Depositary Institutions responsible for safekeeping the CISs managed by Gesalcalá, SGIIC, S.A.
RBC Investor Services España, S.A.U.
As a customer of , S.A., you are hereby notified that pursuant to the provisions of Order ECC/2314/2015, of 20 October, on 6 May 2016 the Financial Holding File will become operational, as provided for by section 24 of Act 10/2010, of 28 April, on the Prevention of Money Laundering and the Financing of Terrorism.
In respect of the foregoing, in compliance with the provisions set out in section 53.1 of Royal Decree 304/2014, of 5 May, which passed the Regulations of Act 10/2010, of 28 April, on the Prevention of Money Laundering and the Financing of Terrorism, , S.A. is under the obligation to inform its account holders, their representatives and proxies of the transfer of their personal data to the aforementioned File.
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